Privacy Policy

At PawNest Shop, we know your pet’s info (and yours!) is personal business. This Privacy Policy explains what we collect when you shop with us at pawnest.top, why we collect it, and how we keep it safe. No legal jargon, just the honest rundown.

1. Who We Are

PawNest Shop is an online store based in London, UK, specializing in fun, functional gadgets for dogs and cats. This policy applies to everyone who visits our site or places an order with us, wherever in the world you’re shopping from.

2. Information We Collect

• Contact details you give us: name, email, shipping address, phone number.
• Order details: what you bought, when, and payment confirmation (we never store full card numbers — that’s handled by our secure payment processor).
• Basic browsing data: device type, browser, pages viewed, and how you found us, collected through standard analytics cookies.
• Anything you send us directly, like support emails or product questions.

3. How We Use Your Information

• To process and ship your order, and keep you posted along the way.
• To answer your questions and sort out any issues with your order.
• To improve our site, our products, and your shopping experience.
• To send occasional updates or offers, only if you’ve opted in — you can unsubscribe any time.

4. How We Protect Your Data

We use encrypted checkout, secure servers, and limit access to your data to the team members who genuinely need it to do their job. We never sell your personal information to third parties, full stop.

5. Sharing Your Information

We only share what’s necessary with trusted partners who help us run the store: payment processors, shipping carriers, and email service providers. Each of them is required to handle your data responsibly.

6. Your Rights

You can ask us to access, correct, or delete your personal data at any time. If you’re in the UK or EU, this includes rights under UK GDPR. Just email us and we’ll sort it out quickly.

7. Cookies

We use cookies to remember your cart, keep you logged in, and understand how people use our site. You can turn cookies off in your browser settings, though some features may not work as smoothly.

8. Contact Us

Questions about this policy? Reach out any time at pawnest.shop@atomicmail.io.

Terms & Conditions

Welcome to PawNest Shop! These Terms & Conditions cover the basics of shopping with us at pawnest.top. By placing an order or browsing our site, you’re agreeing to the points below.

1. About PawNest Shop

PawNest Shop is an online retailer based in London, UK, offering viral, practical gadgets and accessories for dogs and cats. We ship internationally to pet parents around the world.

2. Orders & Acceptance

When you place an order, you’ll get a confirmation email — this confirms we’ve received your order, not that it’s guaranteed to ship (in rare cases of stock issues, we’ll always let you know and offer a refund or swap).

3. Pricing & Payment

All prices are listed in the currency shown at checkout and include any applicable taxes unless stated otherwise. We reserve the right to correct pricing errors before your order ships.

4. Product Descriptions

We do our best to describe and photograph every product accurately. Colors may vary slightly due to screen settings, and gadget specs may be updated by manufacturers from time to time.

5. Shipping & Delivery

Delivery times shown at checkout are estimates, not guarantees. For full details, see our Shipping Policy.

6. Returns & Refunds

Not happy with your order? Check our Refund and Returns Policy for how that works.

7. Use of Our Website

You agree to use pawnest.top for lawful purposes only, and not to misuse, hack, or disrupt the site or its services in any way.

8. Intellectual Property

All content on this site — text, images, logos, and designs — belongs to PawNest Shop and may not be copied or reused without our written permission.

9. Limitation of Liability

PawNest Shop isn’t liable for indirect or incidental damages arising from the use of our products or website, to the extent permitted by law.

10. Changes to These Terms

We may update these Terms occasionally. The latest version will always be posted on this page.

11. Contact

Questions about these Terms? Email us at pawnest.shop@atomicmail.io.

Refund and Returns Policy

We want you and your pet both wagging tails after every order. Here’s exactly how returns and refunds work at PawNest Shop.

1. Return Window

You have 30 days from the delivery date to request a return on most items. The product should be unused, in its original packaging, and in resellable condition.

2. How to Start a Return

Email pawnest.shop@atomicmail.io with your order number and reason for return. We’ll reply with simple instructions within 1–2 business days.

3. Refunds

Once we receive and inspect your returned item, we’ll process your refund to your original payment method within 5–7 business days. You’ll get an email as soon as it’s on its way.

4. Damaged or Faulty Items

If your gadget arrives damaged or isn’t working as it should, let us know within 7 days of delivery with a photo, and we’ll send a replacement or full refund — no return shipping needed on our mistakes.

5. Non-Returnable Items

• Used or opened hygiene items (like grooming tools that have touched your pet).
• Items marked as final sale at checkout.
• Gift cards.

6. Return Shipping Costs

Unless the item arrived damaged or incorrect, return shipping costs are covered by the customer. We recommend using a tracked shipping method.

7. Exchanges

Want a different size, color, or gadget instead? Let us know when you request your return and we’ll arrange an exchange where possible.

8. Questions

We’re happy to help — email pawnest.shop@atomicmail.io any time.

Shipping Policy

Here’s the lowdown on how we get your pet’s new favorite gadget from our warehouse to your doorstep.

1. Where We Ship

PawNest Shop ships worldwide from our London hub, so wherever your dog or cat is waiting, we can reach them.

2. Processing Time

Orders are processed within 1–3 business days. You’ll get a confirmation email the moment your order is placed, and a shipping notification once it’s on its way.

3. Delivery Times

• UK: 3–6 business days
• Europe: 5–10 business days
• United States & Canada: 7–14 business days
• Rest of the world: 10–20 business days

These are estimates and can occasionally shift due to customs or carrier delays outside our control.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location and order size. We regularly run free-shipping promotions, so keep an eye out at the top of the site.

5. Tracking Your Order

Every order ships with tracking. You’ll receive a tracking link by email as soon as your package leaves our hub.

6. Customs & Import Duties

International orders may be subject to customs fees or import duties set by your country. These are the customer’s responsibility and aren’t included in our shipping charges.

7. Lost or Delayed Packages

If your tracking hasn’t updated in a while or your order seems lost, email us at pawnest.shop@atomicmail.io and we’ll investigate with the carrier right away.

8. Contact

Shipping questions? We’re just an email away at pawnest.shop@atomicmail.io.